REFUNDS, PAYMENTS & RETURNS

Kindly read through our policies, to have a smooth and enjoyable experience with Foodella.
All communication on the below should be done via email only.



Refund Policy

Foodella as a policy does not issue refund. However the customer does have the option of transferring the pending meal trays of his subscription to a relative or friend provided it’s within our delivery area in the event of any concern.



Payments & Returns

How do I pay for my Foodella subscription or one time order?

Foodella offers you multiple payment methods. Rest assured Foodella uses trusted payment gateway partners with secure encryption technology to keep your transaction details confidential at all times.
You may use PayTm Wallet ,Internet Banking,and payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India , Cheque Payment / DD .
We accept cash, Chequ, DD ( Cheqe/DD in favour of “Texfood Hospitality Pvt Ltd”, Payable at Ahmedabad ) at our offices, “C/O Sabarmati Ford,opp gallops mall,Bopal-Ambli Road,Iscon,Ahmedabad”. Please do email us at support@foodella.in, before you come for handing over cash/Cheque/DD. Please ensure you collect your receipt from our collection team. Please note, our minimum subscription is for 25 meals valid for 3 months.

Are there any additional costs and taxes when I make a purchase from Foodella?

There are NO hidden charges and our costs are inclusive of taxes and delivery to most areas. Some areas which are beyond the scope of our present mapping will incur an additional delivery charge.
Please note do not have a cash on delivery payment policy.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

  • Credit cards
  • We accept payments made using Visa, MasterCard and American Express credit cards.
    To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

  • Debit cards
  • We accept payments made using Visa, MasterCard and Maestro debit cards.
    To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

    Is it safe to use my credit/debit card on Foodella?

    All credit card and debit card payments on Foodella.in are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

    What steps does Foodella take to prevent card fraud?

    Foodella.in realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

    What is a 3D Secure password?

    The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MasterCard Secure Code" services, respectively.
    The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

    Can I use my bank's Internet Banking feature to make a payment?

    Yes. Foodella.in offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.



    Returns

    Once payments are received, no return can be entertained. However, you can transfer your subscription to another customer of your choice with prior intimation to our office of 3 working days and the delivery can be extended to the same location only.



    You can reach us on support@Foodella.in for further details